Marshall Scott Limited is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity. FRN838254.    

Marshall Scott Limited is registered under the Data Protection Act 1998.  ICO Registration No: ZA044342.  Registered in England & Wales.  Company No: 08890144.  © Marshall Scott Limited 2020.



                  We research, prepare and oversee the entire claim to FSCS, and can locate supporting paperwork to support your claim from                                                  

                                                public records should you not wish to pursue this yourself with FSCS which is a free service.








What Marshall Scott will Do

We will act as your agent to:

1.  Ascertain if you purchased company shares on the advice of a UK regulated stockbroker or adviser which has now closed;

2.  Ascertain if valid grounds exist for making a claim that any shares were mis-sold to you; and if so

3.  Pursue a claim for a refund directly with the Firm or associated firm, the Financial Ombudsman Service, or where necessary

     the Financial Services Compensation Scheme, or FSCS (together “Relevant Parties”)

We should have access to supporting documentation from public records, and should valid grounds be established for a claim, we will oversee any claim, from its preparation and submission in final form to FSCS, and if the claim is successful, all administration through to agreement of refund and payment directly to you. We will notify you promptly if we conclude there are no valid grounds for a claim.

We will keep you updated on progress on the outcome of any claim submitted, or if unsuccessful, referral back for appeal if applicable. We will let you know promptly if any additional information should be required by the Relevant Parties. We will confirm the terms of any refund offer upon receipt, and if we consider the terms are acceptable. We will not accept any refund offer without your agreement.

All You need to Do

During the Claim Process

On receipt of your a signed Appointment Letter, you will simply need to complete a brief follow up questionnaire to confirm the circumstances of sale, and provide copies of paperwork you have retained as proof of the shares purchased and amount(s) paid (eg contract notes, statement, stockbroker correspondence), and notify us of any previous liability which any refund may be set against (eg bankruptcy, IVA). You will also notify us if you have any other means of making a claim (eg insurance cover for legal expenses)

If a claim is successful:

We will ensure that any refund is paid to you directly from FSCS; and

You undertake to pay our invoiced success fee (calculated at the rate set out below) from any refund you receive, and to settle our invoice immediately upon receipt of your refund and no later than 7 days from receipt of refund. 

Our Success Fee

Our all inclusive success fee is 20% of the total cash refund you receive with no upfront charges or additional costs.

For example, if a cash refund of £1,000 is received, our fee would be £200. So our total fee would be £200, and you would retain £800.

For the avoidance of doubt, there is no charge whatsoever if you do not receive a cash refund.

Your Rights & Cancellation

You may cancel the Agreement without charge by writing to us within 14 days of the date of signing the Appointment Letter using the Cancellation Form To download the Cancellation Form click here.

You may also cancel the Agreement any time after 14 days, with no fee payable unless we have already submitted a claim and obtained a refund offer, in which case our success fee applies. You could pursue a claim yourself with FSCS but have opted to instruct us to pursue the claim on your behalf. You could pursue this yourself with the Financial Ombudsman/FSCS which is a free service, but have opted to instruct us to pursue the claim on your behalf.

Our Customer Service & Complaints Procedure

We aim to offer our clients a high standard of service. However if you are unhappy about our service, please contact Oliver Vintcent on 01242 582 733 or [email protected], or write to Marshall Scott Limited, Eagle Tower, Montpellier Drive, Cheltenham GL50 1TA.  

We aim to resolve all complaints within 8 weeks. If we are unable to resolve your complaint within 8 weeks, or you are still not satisfied with our final response, you are entitled to contact the Financial Ombudsman Service at Exchange Tower, Harbour Exchange Square, Isle of Dogs, London E14 9SR  Tel: 0800 023 4567. However you must contact the Financial Ombudsman Service within 6 months of our final response letter.

By signing your Appointment Letter, you give us your express permission to contact you using the contact details you have provided. In order to research, prepare and oversee your claim, we will need to hold and process your personal data, and maintain contact with you throughout the claim process. Since this is necessary to provide our services to you, the legal ground for processing your personal data is contractual.  


You have read and accept these Terms of Appointment and agree to their terms when signing the Appointment Letter.

Marshall Scott Limited is regulated by the Financial Conduct Authority in respect of regulated claims management activity. FRN838254.    

Marshall Scott Limited is registered under the Data Protection Act 1998.  ICO Registration No: ZA044342.  Registered in England & Wales.  Company No: 08890144.  © Marshall Scott Limited 2019.

     Examples of Fees*:       Refund    £1,000       Our fee     £200        Net Refund      £800            

                                           Refund     £3,000       Our fee     £600       Net Refund    £2,400

                                           Refund   £10,000       Our fee  £2,000       Net Refund    £8,000

* Please note that these are illustrations and not estimates, and that we will provide you with an estimate as your claim progresses, which may be more or less than the illustration, depending on the amount of any final refund.

Data Protection and Contact Permissions

Any documents which you provide or which we identify through our enquiries will be retained for a period of 6 years, following which they will be securely destroyed. In most cases we only require copies of documents, and if originals are required we will return these as soon as possible. We may contact you after your claim is concluded in order to update you on further developments which may relate to your prior claim or to other potential claims identified from which you may benefit, even if this occurs some months or years after our last contact with you.

We will not share your details with third parties, and we will not contact you or process your data, for any other purpose than that stated above.

You are entitled to withdraw or restrict this permission at any time by notifying us accordingly. You are also entitled to request at any time that we delete some or all the personal data we hold about you, although this may affect your claim unless your claim has already been submitted.

A copy of our privacy policy is available on our website or upon request. This provides full details of the type of personal data we may collect about you when interacting with you, how we store and handle your data and keep it safe, and an overview of your rights over your data.

Due to their complex nature, it normally takes 6 months to conclude each claim once submitted, and more complex claims may take longer. We will update you on progress if your claim is not concluded after 6 months, and provide updates every 6 months until your claim is concluded.