Marshall Scott Limited is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activity. FRN838254.    

Marshall Scott Limited is registered under the Data Protection Act 1998.  ICO Registration No: ZA044342.  Registered in England & Wales.  Company No: 08890144.  © Marshall Scott Limited 2020.

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                  We research, prepare and oversee the entire claim to FSCS, and can locate supporting paperwork to support your claim from                                                  

                                                public records should you not wish to pursue this yourself with FSCS which is a free service.

We aim to offer our clients a high standard of service. However we appreciate that sometimes, for whatever reason, we aren’t able to get things right.

When this happens, we are anxious to put things right as quickly as possible.

 

As a first step, we ask you to call us - as this is often the best way to resolve matters.

Our telephone number is 01242 582 733.

 

Alternatively you can write to us at:

Marshall Scott Limited, Eagle Tower, Montpellier Drive, Cheltenham  GL50 1TA

Or you can email us at [email protected]

 

If we are unable to resolve your complaint, we will write to you within 5 working days, giving you the name of the person responsible for handling your complaint and we will keep you updated as matters progress.

 

Withn 4 weeks of receipt of your complaint, we will either provide you with our final response addressing the complaint, or let you know that we are not yet in a position to do so, but let you know when  we expect to be in a position to do so.

 

We aim to resolve all complaints within a maximum of 8 weeks.

 

If our final response accepts your complaint or decides redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress.We aim to resolve all complaints within 8 weeks.

 

If we are unable to resolve your complaint within 8 weeks, or you are still not satisfied with our final response, you are entitled to contact the Financial Ombudsman Service at Exchange Tower, Harbour Exchange Square, Isle of Dogs, London E14 9SR  Tel: 0800 023 4567. www.financial-ombudsman.org.uk. However you must contact the Financial Ombudsman Service within 6 months of our final response letter.

COMPLAINTS PROCEDURE